> For the complete documentation index, see [llms.txt](https://talktosolomon.gitbook.io/solomon/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://talktosolomon.gitbook.io/solomon/troubleshooting/sol-isnt-responding.md).

# Sol isn't responding

## First steps <a href="#h_5272611948" id="h_5272611948"></a>

Check your internet connection. Solomon requires an active internet connection.

Wait a moment. Sometimes Sol takes a little longer to respond - particularly when creating something longer.

Refresh the page. On iPhone, close the Safari tab entirely - swipe it away from the tab view - then reopen it. If you've added Solomon to your home screen, close it entirely and reopen it.

Start a new conversation. If the current conversation seems stuck, starting a new one usually resolves it. Your existing conversation is saved and untouched.

## If the problem persists <a href="#h_5fd0999fc4" id="h_5fd0999fc4"></a>

Try Safari on iPhone or Chrome on Android - these are the recommended browsers for each platform.

## Check our status page <a href="#h_494c486dd1" id="h_494c486dd1"></a>

If Sol is unavailable and you're not sure whether it's a wider issue, check our real-time status page: [Solomon status](https://stats.uptimerobot.com/dmNqRqhNYx).