> For the complete documentation index, see [llms.txt](https://talktosolomon.gitbook.io/solomon/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://talktosolomon.gitbook.io/solomon/support/service-availability.md).

# Service Availability

## Overview <a href="#h_sa_overview" id="h_sa_overview"></a>

Solomon is operated by Phenomenal Sp. z o.o., a company registered in Poland. This page sets out our commitments regarding service availability and our limitations of liability in the event of disruption.

## Target availability <a href="#h_sa_target" id="h_sa_target"></a>

We aim to maintain Solomon service availability at 99% or above, measured over a rolling 30-day period. This target excludes planned maintenance windows and disruptions caused by third-party infrastructure failures.

## Planned maintenance <a href="#h_sa_maintenance" id="h_sa_maintenance"></a>

Where planned maintenance requires the service to be taken offline, we will aim to provide at least 24 hours' notice via in-app notification and our status page. Planned maintenance will be scheduled outside peak hours where possible.

## Third-party dependencies <a href="#h_sa_thirdparty" id="h_sa_thirdparty"></a>

Solomon depends on the following third-party infrastructure providers over which Phenomenal Sp. z o.o. has no operational control:

* **Anthropic** - the AI system that powers Sol's responses
* **Vercel** - the platform on which the Solomon application is hosted
* **Supabase / Amazon Web Services** - the database infrastructure storing account data, memory, and conversation history

Phenomenal Sp. z o.o. accepts no liability for service disruptions caused by failures, outages, or changes made by these third-party providers.

## Limitation of liability <a href="#h_sa_liability" id="h_sa_liability"></a>

To the fullest extent permitted by applicable law, Phenomenal Sp. z o.o. accepts no liability for any loss or damage arising from service unavailability, whether caused directly or indirectly, including where such unavailability results from the failure of any third-party provider.

## Status monitoring <a href="#h_sa_status" id="h_sa_status"></a>

Real-time service status is available at: [Solomon status page](https://stats.uptimerobot.com/dmNqRqhNYx).

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