> For the complete documentation index, see [llms.txt](https://talktosolomon.gitbook.io/solomon/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://talktosolomon.gitbook.io/solomon/support/refund-and-cancellation-policy.md). # Refund & Cancellation Policy Learn how cancellations and refunds are managed **Last updated: 14.09.2026** This policy explains how subscriptions and credit top-ups work, and your rights to cancel or request a refund. It forms part of our Terms of Use. Sol is operated by Phenomenal Sobriety Sp. z o.o. ### Subscriptions Sol offers paid monthly subscriptions (Premium and Ultra). You can cancel at any time from your account billing settings, which are managed through Stripe. When you cancel, your subscription stays active until the end of the period you've already paid for, and it will not renew after that. We don't charge you again once you've cancelled. We don't provide partial refunds for the unused part of a month, except where required by law. ### Your 14-day right to cancel Under EU consumer law, you normally have 14 days from the date of purchase to withdraw from a digital service and receive a full refund. Because Sol gives you immediate access to the service, we ask you to agree at checkout that you want to start using it right away, and that by doing so you accept you will lose this 14-day right once you have begun using the paid features. If you agree to this and start using the service, we are not obliged to refund you under the 14-day rule. If you have not yet started using the paid features, you can still withdraw within 14 days for a full refund by contacting us. ### Credit top-ups Credit top-ups are one-off purchases that add extra conversation turns to your account. They are delivered to your account immediately. Because top-ups are made available to you straight away, the same 14-day position applies: at checkout you agree that you want immediate access and accept the loss of the 14-day withdrawal right once the credits are added to your account. Once added, top-up credits are non-refundable except where required by law, for example if there was a technical fault that meant you did not receive them. Unused top-up credits expire 12 months after the date of purchase. ### If something goes wrong If you were charged in error, charged twice, or did not receive access you paid for, please contact us and we will put it right, including a refund where appropriate. Nothing in this policy limits your statutory rights as a consumer under Polish or EU law. ### How to contact us For any billing question, cancellation help, or refund request, email . We aim to respond within 5 working days. ### **Changes to this policy** We may update this policy from time to time. We will notify you of significant changes by email or in-app.